| Using Siebel CRM |
- Introducing Siebel Applications
- Using the Siebel Web Client
- Working with Siebel Data
Comparison of the Siebel CRM versions (7.5/7.7/7.8/8.0)
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| Access Control ad Organization Setup |
- Responsibilities and Views
- Users, Positions, and Organizations
- Controlling Access to Customer Data
- Catalogs and Master Data
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| Physical Architecture ad Management |
- The Siebel Web Architecture
- Server Components and Parameters
- Server Management
- Introducing Server Administration
- Siebel Client Types
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| Installation and Security |
- Securing Access to the Application
- Installing Siebel Applications
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| Siebel Application Architecture |
- Siebel Application Architecture
- Using Siebel Tools to Examine Object Definitions
- The Siebel Data Model
- Siebel Business Components
- Siebel Party Business Components
- Siebel Business Objects
- Configuration Strategy
- The Configuration Process
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| Application Configuration |
- Managing Object Definitions
- Editing ad Compiling Object Definitions
- UI Layer Configuration: Web Templates
- UI Layer Configuration: Applets
- UI Layer Configuration: Applications, Screens, ad Views
- UI Layer Configuration: Drilldowns
- Business Layer Configuration: Joins
- Business Layer Configuration: Existing Business Components and Fields
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